Escalation Matrix
Investor Grievance Escalation Matrix
| Level | Contact Person / Department | Contact Details | Escalation Timeline |
|---|---|---|---|
| Level 1 | Murtuza Contractor |
Phone: +91-9967107184 Email: Murtuza@abacusinvestment.com |
Initial point of contact for all investor/client queries or grievances. |
| Level 2 |
Yasir J. Varawala Grievance Officer |
Phone: +91-9867098844 Email: Yasir@abacusinvestment.com |
Escalate if the query or grievance remains unresolved at Level 1 within 7 days |
| Level 3 | Concerned AMC Investor Relations Department | Contact the respective Asset Management Company's Investor Relations Department. | Escalate if the query or grievance remains unresolved within 15 days at Level 2. |
| Level 4 | SEBI SCORES Portal | https://scores.sebi.gov.in | Escalate to SEBI SCORES if the query or grievance remains unresolved within 30 days at Level 3. |